Policies

Privacy Policy

Effective Date: July 8, 2026 · Last Updated: July 8, 2026

Burbank Jewelry Outlet (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website at burbankjewelryoutlet.com (the “Site”), make a purchase, or contact us.

Please read this policy carefully. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

1. Who We Are

Burbank Jewelry Outlet is a family-owned jewelry retailer and manufacturer located at 122 E Alameda Ave, Burbank, CA 91502. We have served the Burbank community since 1978, specializing in solid gold and platinum jewelry designed and crafted in-house. If you have questions about this policy, please contact us at:

2. Information We Collect

We collect information you give us directly and information collected automatically when you use the Site.

Information you provide directly:

  • Account and order information: When you place an order or create an account, we collect your name, billing and shipping address, phone number, email address, and order details.
  • Payment information: Payment details are collected and processed by our payment processor, Stripe. We do not store full card numbers on our servers.
  • Communications: If you contact us by phone, email, or through the Site’s contact form, we retain records of those communications.
  • Wishlist and account preferences: If you create an account, we store your saved items and preferences.

Information collected automatically:

  • Log and device data: IP address, browser type and version, operating system, pages viewed, and date and time of visit.
  • Cookies and similar technologies: Used to operate the Site, remember your shopping cart and session, and understand how visitors use the Site. See Section 6.
  • Analytics data: We use Google Analytics (GA4) to collect aggregated data about Site traffic and usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including confirmations, shipping notifications, and receipts.
  • Create and manage your account.
  • Respond to your questions, requests, or customer service inquiries.
  • Send transactional emails related to your purchases.
  • Send promotional emails about new products, sales, or events, if you have opted in. You may opt out at any time (see Section 8).
  • Improve and personalize the Site.
  • Prevent fraud, enforce our terms, and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share your information only in these limited circumstances:

  • Service providers: Our payment processor (Stripe), shipping carrier, and email service providers, authorized to use your information only to provide services to us.
  • Analytics providers: Anonymized or aggregated usage data with Google Analytics (GA4) and Google Tag Manager.
  • Legal requirements: When required by law, court order, or other legal process, or to protect our rights, property, or safety.
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, we will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including tax and financial records (typically 7 years). You may request deletion of your personal information at any time (see Section 7).

6. Cookies and Tracking Technologies

  • Strictly necessary cookies: Required for the Site to function, including cart and account session cookies.
  • Functional cookies: Remember your preferences to improve your experience.
  • Analytics cookies: Google Analytics (GA4) sets cookies including _ga and _ga_[ID] to distinguish users and sessions.
  • Marketing cookies: If we run advertising or remarketing campaigns, related cookies may also be set. This Policy will be updated to name specific tools when active.

Most browsers allow you to control cookies through their settings. For more information, visit allaboutcookies.org.

7. California Privacy Rights (CCPA and CalOPPA)

Because Burbank Jewelry Outlet is located in California and serves California residents, we comply with the CCPA and CalOPPA. California residents have the right to know, access, delete, and correct their personal information, and to opt out of the sale or sharing of personal information. We do not sell your personal information and do not share it for cross-context behavioral advertising purposes. We will not discriminate against you for exercising these rights.

Categories of personal information collected (12-month lookback): identifiers (name, email, phone, IP address, billing/shipping address); commercial information (purchase history); internet or electronic network activity; approximate geolocation (city and state); and inferences drawn from the above.

We do not currently alter data collection in response to “Do Not Track” (DNT) browser signals. To exercise your California privacy rights, contact us at info@burbankjewelryoutlet.com or (818) 845-9286. We will respond within 45 days as required by law.

8. Your Rights and Choices

  • Access and correction: Log into your account to view or update your information, or contact us directly.
  • Deletion: Request deletion of your personal information, subject to legal or legitimate business retention needs.
  • Marketing opt-out: Click “Unsubscribe” in any marketing email or contact us at info@burbankjewelryoutlet.com. You will continue to receive transactional emails related to your orders.
  • Cookie choices: Controlled through your browser settings. See Section 6.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including HTTPS encryption and access controls. No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at (818) 845-9286.

10. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it promptly. Contact us at info@burbankjewelryoutlet.com with any concerns.

11. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy here with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

13. Contact Us