How We Ship
Every order ships from our Burbank studio, packed and inspected by our team before it leaves the building. We use insured, trackable carriers for all orders. You receive a tracking number by email when your order ships.
Shipping Methods and Timelines
- Standard Shipping: FedEx 2-Day. All orders ship with adult signature required. A signature is required at delivery; plan for someone to be available to receive the package.
- Next-Day Shipping: Available for an additional fee. Contact us before placing your order if you need expedited delivery and we will confirm availability and cost.
All shipments are insured for the full purchase value and require a signature on delivery.
Processing Time
In-stock pieces typically ship within 1–2 business days of your order. Custom and made-to-order pieces have a separate production timeline confirmed at the time you place a custom inquiry. We will always give you an honest timeline upfront, not a date we cannot keep.
Exchanges
Damaged or Incorrect Items
If your piece arrives damaged, incorrect, or not as described, contact us within 7 days of delivery and we will make it right. We will arrange return shipping at no cost to you and either exchange the piece or work with you on a resolution.
Exchanges
We offer exchanges on undamaged, correctly fulfilled orders within 7 days of delivery. Items must be unworn and in original condition. We do not offer monetary refunds on change-of-mind orders; exchanges only.
To initiate an exchange, contact us within the 7-day window to receive a Return Merchandise Authorization (RMA) number. Do not ship anything back without an RMA—we cannot process unauthorized returns.
No exchanges or returns on special orders: Custom-made, made-to-order, and specially ordered pieces are final sale once production has begun. These pieces are made specifically for you and cannot be restocked.
Starting an Exchange
Contact us before sending anything back. Call (818) 845-9286 during store hours (Mon–Fri 10am–5pm, Sat 10am–3pm) to request your RMA number and receive return shipping instructions.
Items sent without an RMA number cannot be guaranteed to be processed.
Bring It In Directly
If you are local to the Burbank area, you are always welcome to bring a piece into the studio directly. We can inspect it, discuss the issue in person, and resolve it on the spot in most cases. Walk-ins are welcome Monday through Friday 10am to 5pm and Saturday 10am to 3pm.
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